Customer Care Advisor Food Products

French

Fluent or Native

Company profile

Do you want to work in Bulgaria's international capital and feel at home with an employer with West European roots?

"In 2005, we were the first Contact Center in Sofia to open our doors for European companies that entrusted their business with us. We work with various clients, assure high quality customer service and celebrate success together". Do you want to be part of our friendly team and work together to maintain customer satisfaction on a large scale? Then apply with us now!

We are setting up a new team for one of their loyal clients to handle the incoming calls, e-mails and sms. The company is a popular brand for deep frozen food in West Europe. They provide home deliveries of healthy products to thousands of families daily. You will have the chance to help growing their business sustainably and improving the service quality.

Job description

  • Deliver customer service via phone (inbound), e-mails and sms
  • Provide information about different products and services
  • Take and process delivery orders
  • Transfer customers requests to the relevant department
  • Handle annulations of appointments
  • Update orders in the database system

Requirements

  • Strong listening and interpersonal skills
  • Quick thinker, solutions oriented
  • Advanced French (B2 or higher)
  • Strong desire to continuously improve yourself
  • Good computer literacy
  • Team player, positive attitude
  • Persuasive communication manner

Benefits

Our client offers you a competitive basic salary with regular bonuses, a plane ticket to Sofia, pickup from airport, staying two nights at a hotel and getting help in finding a suitable home. They also arrange a bank account and ask for SSN number for you. They provide you with basic health insurance with additional private coverage up to 1000 euros per year.

Salary range from €700 to €1000 per month

Our client will only consider applicants with the nationality (or work permit) of one of the EU/EEA countries, and NOT in need of work permit to be arranged.

Shortlisted candidates (applications that show evidence for language and hard skills required plus EU/EEA nationality or work permit) will be contacted via e-mail within 5 working days.

If your CV covers the requirements and you do not receive an e-mail from us, please, contact us using our contact form or here :