German - French
Native ou Fluent
As a customer service outsourcing company, our client rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. They have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years. With a HQ in the USA, the company employs thousands of professionals spanning 19 countries around the world. In Bulgaria they have 2 office locations in Sofia with over 1000 people and smaller premises in Burgas and Varna.
Data Analysts will be dealing with natural language processing in order to provide continuous improvement of the smart voice-control system and devices, produced by our client, a market leader in their field.
The main responsibilities are:
- Carefully listening to audio data and transcribing the information represented in the user’s interaction with the smart assistant device. The audio file may include background speech, media speech, computer-generated speech, singing or other sounds, in addition to spoken words.
- Marking the status of audio quality, gender of speaker and nativity of speaker
- Assigning tags to each word that has been transcribed to ensure that information is properly classified
- Evaluating customer’s dialogue with the device in order to determine how successful the interaction was
- Categorizing every error to ensure continuous improvement of the service
- Fluent in German (B2+) or Native and English (B1)
- Excellent listening comprehension skills
- Attention to detail
- Analytical mindset
- Data processing experience is an advantage
- Availability to work on 24/7 shifts
• Fun and fast-paced work environment
• Exceptional compensation package and bonuses
• Excellent social benefits package
• Top-notch training
• Promote-from-within advancement opportunities
• Employee recognition programs
• Team Building and social activities, participation in voluntary work, charity causes, etc.
• Buddy system for new hires and relocation packages
• Great office locations
• Salary negociable depending on experience