Helpdesk Music Streaming Support

French - German

Fluent or Native

Company profile

As a customer service outsourcing company, our client rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. They have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years. With a HQ in the USA, the company employs thousands of professionals spanning 19 countries around the world. In Bulgaria, they have 2 office locations in Sofia with over 1000 people and smaller premises in Burgas and Varna.

Job Description

Join the Multilingual Team of a World-Known Music Streaming Company!

Deliver Customer Support that helps to get results and satisfied Customers

Anticipate potential issues and look for new solutions when needed

Provide support and solve all coming opportunities to a possible solution

Communication channels are e-mail, chat, social media (no calls)

The working hours for this client are from Monday - Sunday between 8 am - 7 pm


  • French, German Natives Speakers or Non Natives with Excellent professional language skills.
  • Minimum English Level Required : B2-C1
  • Knowledge of working or experience in a technical market is a big plus
  • Customer Service Experience or related experience with consumers and/or buyers is preferred
  • Friendly personality, problem-solving attitude


• Fun and fast-paced work environment

• Exceptional compensation package and bonuses

• Excellent social benefits package

• Top-notch training

• Promote-from-within advancement opportunities

• Employee recognition programs

• Team Building and social activities, participation in voluntary work, charity causes, etc.

• Buddy system for new hires and relocation packages

• Great office locations

• Salary Range between €800 to €1100 depending on experience

Our client will only consider applicants with the nationality (or work permit) of one of the EU/EEA countries, and NOT in need of work permit to be arranged.

Shortlisted candidates (applications that show evidence for language and hard skills required plus EU/EEA nationality or work permit) will be contacted via e-mail within 5 working days.

If your CV covers the requirements and you do not receive an e-mail from us, please, contact us using our contact form or email us: